Conversational Apps let you interact with your customers on a one-on-one basis, but with far less overhead cost.
Conversational Apps used for customer service can dramatically reduce its cost.
Conversational Apps used for sales support can answer prospective buyer questions, and assist the sales process.
Conversational Apps can extend your social reach, by monitoring and speaking on social media.
We call our approach Conversational Architecture.
Employing the metaphor of a natural language conversation, we can guide product development from strategy, through design, implementation, analysis, and back to strategy again.
We start by mapping your business strategy to product design directives, through a process we call Conversation Mapping. By identifying the target conversations and constituents for your organization, we can then apply strategy to product design.
Traditional web design tools such as wireframes and flowcharts are a poor fit for Conversational Apps. We employ a breakthrough design technique called CAVE Language, which allows us to specify the behavior of Conversational Apps at a high level of fidelity.
We build Conversational Apps sing the Talkback framework, which enables us to create a common base of functionality that can address any conversational platform, including Twitter, Facebook Messenger, Slack, Skype, Alexa etc.
Once deployed, we gain understanding of your app's usage by applying PAGES Analysis to your users. By determining users' Personas, Affinities, Goals, Environments and Sentiment, we can create behavioral segments of your users and assess their performance.
Talkback is a framework for Conversational Apps, using the Python programming language. It is built on the concept of creating apps with a common core of functionality that interfaces with various different platforms (such as Facebook Messenger, Alexa etc.).
Talkback is an open source project, created by Axilent.
CAVE Language is a visual design language for describing contextual behavior by Conversational Apps. It was developed to fill a gap in product design: previously there was no effective vehicle for describing Conversational App behavior.
CAVE Language is released under a Creative Commons license, and is free for anyone to use.
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